What CIOs still don't understand about AI agents
Agents are not improved chatbots. They're autonomous processes with memory, tools, and the capacity for action. The CIO who treats them like a standard IT project will be outpaced by their own vendor.
Let me describe the most common executive meeting happening right now. The CIO walks in with a deck on "our AI agent strategy." The CEO asks if it's "like ChatGPT but for us." The CIO says it's "much more powerful." Everyone nods. Nobody really understands what's being discussed. The budget gets approved.
Six months later, the team has deployed a chatbot with a better interface. The agents became assistants. The assistants became smart forms. And someone paid for an integration so the thing can send emails. That's your AI agent.
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